Original topic:

Problem with new Software update

(Topic created on: 03-19-2018 04:35 PM)
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vibinkumarmv
Beginner Level 2
Options
Galaxy On
Recently I got the latest software update (Software information available in the attached snapshot) . After installing it, the phone restarted. Then it shows a message stating that "verification failed and the phone need to be reset". I don't have other options. So I reset it. I lost all the data.

Now the biggest problem is whenever we the phone is restarted it will ask to verify the pin. If the pin is entered wrong, it will give an option to reset the phone.

So if some one wants to use others phone, they can simply type a wrong pin and can do a factory reset. Ideally there should not be an option to do that without a PIN.
I hope the development team will rectify it in their next update.
a6d7fb89-5104-41fc-92fa-e49b46933c8b.jpg
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7 Comments
Aditya11
Active Level 6
Galaxy On
sahi to hai bhai pin authentication tumhare data ka secure karne ke liye hai. yadi tumhe pta hoga to data tak pahuch paoge nahi to phone reset karna hoga jisase data delete ho jayega jisase use koe other read nahi kar payega
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Aditya11
Active Level 6
Galaxy On
waise bhi reset karne ke liye pin ke option jana bhi nahi padta, direct shortcut key use kar sakte hai. pin sirf phone ka current data secure karega wo bhi chori se agar pin bhul gaye to bhi data deleta ho jayega agar backup nahi hai
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Aditya11
Active Level 6
Galaxy On
yahi main difference hai apple aur samsung me
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Galaxy On
but if the person will be brave he will direct hard reset the phone
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Galaxy On
Any new version for a9 pro
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admin_
Expert Level 5
Galaxy On
Thank you for sharing your feedback and we appreciate the time and effort you have spent to share your valuable comments. This will help us to better our services. Any update in this regards will be conveyed to you via various means of communication. Be sure to hit ♡ when you find an answer that works for you.

For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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DrQaisar
Active Level 5
Galaxy On
yeh it's really a big loophole and need to be rectified
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