We're glad you reached out here with your concern. We would like to inform you that your device is compatible with OTG so kindly check with another OTG cable. If the issue still persists, We would request you to follow below mentioned steps to overcome the issue: 1) Navigate to Settings >> Apps >> Press on More >> Reset App Preferences 2) Run your device in Safe Mode to check the issue 3) Keep updating the device if available. 4) Take full data back up and reset the device. Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
