Original topic:

J7 Max Headphone Jack Problem

(Topic created on: 07-12-2020 05:58 PM)
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Samsung_sHIKOU1
Beginner Level 3
Options
Galaxy On
Is anyone facing the problem in which your earphone is well good but when You Plug it in your j7max. The sound comes from only one earbud Left Or Right. This issue came in my j7 Max after the July 2020 Security Update. 
2 Comments
cs-member13
Expert Level 4
Galaxy On

Dear Samsung Member,


Greetings from Samsung Customer Support!


We understand your concern and will help you to resolve the issue. Kindly perform the interactive check of Headphone Jack in Samsung Member Application:-

Samsung Member App>Get help>Interactive checks>Headphone Jack.


After performing the interactive check if there is any issue we would request you to kindly visit your nearby service center once lockdown issue is over, for the physical inspection of your device.


Please be assured, our team will surely help you with this.


You can search for the nearby service center from given link:-
https://www.samsung.com/in/support/service-center/


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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roshankc
Beginner Level 3
Galaxy On
same with me
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