Original topic:

Charging issue j7 prime or on7 prime

(Topic created on: 12-20-2019 09:39 PM)
644 Views
SayeemAhmedOvi
Active Level 7
Options
Galaxy On

image

I charged it with a fast charger but after that it takes a long time to get ...
2 Comments
Jeeban95
Active Level 6
Galaxy On
Bro just like you can't enter a bucket of water into a bottle just in a go, that's because the neck of the bottle is small. So in this case to charge faster your device must support fast charging.
0 Likes
Samsung_Support1
Moderator
Moderator
Options
Galaxy On

Hi there,

 

Please perform the following step to resolve slow charging issue:

1- Charge the device with the original charger.

2- Follow standard battery charging procedure (charge a fully discharged the battery in Switch-off mode up to 150 mins).

3- Perform Interactive checks through the Samsung Members app (Samsung Members > Get Help > Interactive checks > charger/USB).

For further assistance, register your concern in Samsung members app (Open Samsung members app > click on “+“icon > send feedback > Error report/ Ask Questions).

 

Regards,
Team Samsung Members

 

 

0 Likes