Original topic:

whatsapp not working on my galaxy note 9 after android 10 beta update

(Topic created on: 11-29-2019 03:20 PM)
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chakma_dc
Beginner Level 4
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Galaxy Note
Help 
3 Comments
VigneshkumarM
Active Level 3
Galaxy Note
it working fine in my mobile. I didn't face any issues. I suggest you to rest your phone once
Galaxy Note
It's working fine wt me
Samsung_Support4
Moderator
Moderator
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Galaxy Note

Hi there,

 

Please follow the below mentioned steps in order to resolve the issue:-

1) Clear the Cache of the app (setting>>apps>>whatsapp >>storage>>clear cache).

2) Do the reset settings of the device (setting>>general management>>reset>>reset setting).

3) Do the reset app preference (setting>>apps>>three dots on the right top>>reset app preferences).

Then kindly restart the device and check the issue.

4) Please uninstall and reinstall the application.

For further assistance, register your concern in Samsung members app Beta Feedback > Send Feedback > Error Reports.

 

Regards,

Team Samsung Members

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