very much upset with service and product note 10

[pk1061]

I am a note user and have upgraded my note 9 to note 10 last year,

Its bundled with insurance but, within a year display discolored, went service center, and they are awaiting for the part since 12 days.

Its been a month iam away from my primary phone.

[S_Kumar73]

will they given any standby phone during this period

[pk1061]

no, even though it has insurance, but struggling to get it back.

[pk1061]

no way man, never expected being a note owner will land up in to such situation.

[veer]

wait for it because sometimes not available in service center and send feedback to samsung this kind if issue

[pk1061]

but how long one has to wait? you would know when you have to be away from your primary phone,
already 15days n what's the point

[Samsung_Support5]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologies for your inconvenience. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[pk1061]

I have called Samsung care too, but i can't see anything happening faster

[pk1061]

its been 17 days now, tired of hearing same answer, it seems I should stop using Samsung n start sharing my experience on Samsung high end phones.

coz I couldn't see any seriousness over customer service after sales, if it was there I should not have been away from my primary phone, which is lying at out sourced service center, and outsourced cc support,

if you really think your brand n product are great then arrange my repair request within 3days, or arrange a fresh piece or upgraded version (considering my struggle for your high product & a note fan coz it's my 5th) which can be picked up from nearby dealer of my current location.

coz now I'm really scared to upgrade with note. or I may even have to think on switching to another brands...

[pk1061]

it seems all replies and comments are being controlled by you people,
I think I'm wasting my time here by sharing my experience.

will take you to another platform n raise my voice, this how you are treating your customer