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03-05-2019 08:13 PM (Last edited 03-15-2019 06:42 PM ) in
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03-05-2019 08:21 PM in
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03-06-2019 02:43 PM in
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03-07-2019 12:21 PM in
Galaxy Note1) Navigate to Settings >> Apps >> Tap on three dots >> Reset App Preference.
2) Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.
3) Navigate to Settings >> Apps >> Select app >> Clear Cache.
4) Run the device in the safe mode.
If issue still persists then the relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
Be sure to hit ♡ when you find an answer that works for you.
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03-10-2019 11:32 PM in
Galaxy Note