Original topic:

samsung pass not updating. pls help me

(Topic created on: 03-05-2019 08:13 PM)
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AMRAY
Active Level 1
Options
Galaxy Note
My samsung pass is not working well . When i am trying to update it not updating. See the image attached
0e146892-c5d4-4692-86a9-a4923625633f.jpg


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8 Comments
Galaxy Note
update when your network is more stable
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INDIANCYBER
Expert Level 5
Galaxy Note
ok
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Anonymous
Not applicable
Galaxy Note
did you hacked it 😂😂
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INDIANCYBER
Expert Level 5
Galaxy Note
🤣😂nhi re mene iska kuch nhi kiya
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Galaxy Note
contact customer care in members app
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vinayshah
Expert Level 2
Galaxy Note
if you have updated to pie recently then try uninstalling and reinstalling the app.
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admin_
Expert Level 5
Galaxy Note
Thanks for being with Samsung and sharing the concern. We apologize for the inconvenience caused to you. We would like to offer some troubleshooting the steps to overcome the issue:
1) Navigate to Settings >> Apps >> Tap on three dots >> Reset App Preference.
2) Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.
3) Navigate to Settings >> Apps >> Select app >> Clear Cache.
4) Run the device in the safe mode.
If issue still persists then the relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
Be sure to hit ♡ when you find an answer that works for you.
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anishnath
Active Level 6
Galaxy Note
ooohhh
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