We apologize for the inconvenience caused to you. Please follow some steps to further isolate and determine the issue faced by you in your device.
- Make sure sufficient storage is available to store the image. - Reset the Camera (From the Camera Setting). - Navigate to apps >> Settings >> Apps >> Tap on three dots >> Show system apps >> Gallery >> Storage >> Clear Cache. - Please run your device in safe mode. - Software update via FOTA, Kies or SMART Tool. - If still issue persists, the relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
