Original topic:

note 8 random shut down

(Topic created on: 11-17-2018 10:50 AM)
354 Views
prasannadoc
Active Level 3
Options
Galaxy Note
After october update , my note 8 shut down itself randomly.  Battery was at 80 . Google app and camera were open . I use a samsung 64gig sd card . I tried to switch it on , it powered back on , showing 85 % battery left. I updated to november update. Its been a day that happened.  Everything else works fine ,all hardware diagnostic testz were okay . Any ideas ???



5 Comments
Shiv9564
Expert Level 5
Galaxy Note
Take back up of your personal things and try factory data reset it will help you
sarinbp
Active Level 7
Galaxy Note
no issues on my note8
0 Likes
pankajur
Active Level 8
Galaxy Note
https://youtu.be/RWt5_nyQQtc
0 Likes
rahulpuri
Active Level 4
Galaxy Note
if factory data reset doesn't work try getting for battery replacement
0 Likes
admin_
Expert Level 5
Galaxy Note
Thank you for sharing your concern. The relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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