Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue: 1) Rest the Device Settings by navigating to Settings >> General Management >> Reset >> Reset Settings. 2) Run your device in Safe Mode to check the issue. 3) Keep updating the device if any available. 4) Take full data back up and reset the device. Be sure to hit ♡ when you find an answer that works for you.
