Baburao8843
Active Level 4
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Galaxy Note
After October security updates my note 10 plus is having a problem with sound....
Its suddenly dropped the sound of mediya player or any spps like YouTube.in this time I check the volume key its shows full volume....
When I restart the phone ...its become every thing ok .....
Any have such problems like this after updating. 
Plz tell me any salutation 
5 Comments
MiraclePanda
Expert Level 2
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Galaxy Note
How did you update your phone ?
Did you download the update in phone or ?
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Baburao8843
Active Level 4
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Galaxy Note
do u have note 10 pluse
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MiraclePanda
Expert Level 2
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Galaxy Note
yes I do 😁
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MiraclePanda
Expert Level 2
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Galaxy Note
Always update your phone with pc smartswitch or you could visit samsung service center, it's the safest way to make sure 0 errors
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cs-member13
Expert Level 1
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Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "Sound" issue kindly follow the given below step:

1. Check mute all sound option: Settings >> Accessibility >> Hearing enhancements >> Disable Mute all sounds (if enabled).

2. Reset the device: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

>> Tap on Settings>Tap on General Management>Tap on Reset.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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