note 10 plus

[Raghav0708]

Any one facing issues while opening the app in note 10 plus. I am getting the below every time i am opening an app.

[jitumangla]

no i don't face this issue

[jitumangla]

update your phone

[jitumangla]

and if the problem remains then you should have to go to service centre

[døpedædə]

just clear the you tube app cache and data... nd I will be fine

[Boosna]

which app

[Raghav0708]

all the video apps like youtube,hotstar etc

[kapilmalik]

take your phone to service centre ..
hope Samsung is able to resolve it...

most of the issues Service Centres don't have any clue how to resolve..

[Samsung_Support4]

Hi there,

Please perform the following steps to resolve the issue:

1- If application is used with internet, kindly once check the internet connection (mobile data or Wi-Fi), it should be strong.

2- Settings > apps > tap on 3 dots (Upper right corner) > reset app preferences.

3- Settings > apps > select the desire application > storage > clear cache > go back > force stop.

4- Clear the RAM memory of device (Settings > Device care > Memory > Clean Now).

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions). 

Regards,

Team Samsung Members

[Raghav0708]

#Samsung_Support4-after following the above mentioned steps, other apps got affected. the new edge lighting types are not working.please help