my note 10 software update option doesn't work

[Raar1992]

I m not able to update my note 10 device due to update option doesn't respond when i try to click on it. 

[SliceSupport]

please confirm whether You have a enterprise edition device

[Raar1992]

Yes bro

[Raar1992]

I purchased from shop

[SliceSupport]

goto service center

[Raar1992]

Plz tell me why this happens...

[Samsung_Support2]

Hi there,

To resolve the issue please follow the below mentioned steps:

>Check the proper internet connectivity in your device via settings>connection>mobile network>Network mode is set to LTE/3G. You can also check by wifi connection too.

> Kindly check for the software update with the help of Smart switch PC Suite as well. You can download the application from the below link:

http://www.samsung.com/in/support/smartswitch/

Note: Don’t disconnect your mobile phone from PC at the time of software Installation.

Also, kindly take device data back-up before updating device to keep your data safe.

Data Back Up Process via Smart Switch Mobile App (Data Back up in phone memory card):

Install Smart Switch App from Google Play Store > Open Smart Switch App > Click on Memory Card Icon > BACK UP option > Choose the data for Back up > BACK UP

For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,
Team Samsung Members