Original topic:

messaging app crashing

(Topic created on: 10-12-2018 08:35 PM)
585 Views
sreeks
Beginner Level 2
Options
Galaxy Note
So crashing everytime since I updated my software today. 
13 Comments
Jayashree
Active Level 2
Galaxy Note
Software update is meant for better performance but it's most of the time other way round .
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Jackie1982
Active Level 7
Galaxy Note
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https://youtu.be/XHl831SriY4
0 Likes
NishitMehta
Active Level 7
Galaxy Note
Same Hear,We Can Expect The Bug Will Be Solved in New Octomber Security Update
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admin_
Expert Level 5
Galaxy Note
Thank you for being a part of Samsung community. We apologize for the inconvenience you are facing in the device after the update. We would like to suggest you kindly follow the below mention steps to overcome the Issue:

- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Message app >> Storage >> Clear data.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account.

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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