Original topic:

galaxy note 9 battery problem after November update

(Topic created on: 11-25-2018 07:39 AM)
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rashi
Active Level 1
Options
Galaxy Note
Facing a major problem with note 9 after the November security  patch update. I was getting almost 8 hours screen on time and after updating it has reduced to 5.30 hours screen on time. Why is samsung doing this?. Please fix it. Very disappointed.
8 Comments
GalaxyTeam
Active Level 7
Galaxy Note
Official Indian Telegram Group for Note 9
https://t.me/joinchat/DvvVrkv68Wr74rjVf3aKBwc537a04b-af81-43f9-8738-b51ceaf825f6.jpg
f06a9859-e977-4ebe-af68-195f9f53c3b6.jpg
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YRSS
Expert Level 5
Galaxy Note
yes I am too facing
digesh9870
Active Level 6
Galaxy Note
To resolve any residuary unnecessary files after an update, it is recommend to clear cache from recovery mode.
Galaxy Note
i am agree with digesh
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rashi
Active Level 1
Galaxy Note
already cleared cache and factory reseted using recovery menu. nothing changed. samsung is screwing up phones with there updates.
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SamGon
Active Level 7
Galaxy Note
yeah i that's why I'm thinking why my device id giving only 3hrs screen on time hardly
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digesh9870
Active Level 6
Galaxy Note
even I am getting the same battery life as yours. It lasts around 14-15 hours with 4-5 hours screen on time. And battery drain overnight is 1% per hour.
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admin_
Expert Level 5
Galaxy Note
Thank you for sharing your concern. The relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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