fingerprint not working properly in note 20. if I remove temperglass it works

[Natrajk]

Finger print not working in note20

[Ehsank]

after applying tempered glass register again and add same finger 1-2 times for better result

[Natrajk]

bro shall I replace with new temper glass?

[Ehsank]

no need to replace right now
just register again and observe then decide bro

[Natrajk]

bro note 20 finger print works only on flexible plastic temper glass.

[Ehsank]

🤔🤔

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you. To resolve "fingerprint" issue kindly follow the given below steps:-

1. Try after register a new fingerprint. To register a new fingerprint:-
Settings> Bio metric and security>Fingerprints > Continue > Set secure screen lock > Start with center.

2. Reset the device and before resetting the device make sure to create backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
Settings > General Management > Reset.

After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support