finger print

[Any1786]

Hi after downloading Android 11 not all my fingerprints are working

I deleted and re did the prints but they still not being recognized 

Note 20 5g

[Maps_sam07 · Accepted solution]

Hi  Any1786 

1. Please go to Settings>>Apps>> Tap on the 3 dots on the top right corner>>Show System Apps>> Software Update>> Storage>> Clear Cache.

2. Then please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.