Thanks for being with Samsung and sharing your concern. We would like to inform you that please follow the steps below:- * Navigate to apps >> Settings >> Applications >> tap on three dots right on top >> Reset app preferences. * Navigate to apps >> Settings >> Apps >> Finder >> Clear data & Force stop. * Run your device in safe mode. * Reset your device after taking the complete backup of your device.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
