Original topic:

fast charging issue

(Topic created on: 10-20-2020 11:44 AM)
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jay9919
Active Level 1
Options
Galaxy Note
My Samsung galaxy note 10 lite not charging  in its actual fast charging adapter. But it charges when other charger is connected. I have checked the adapter with connecting other Samsung smartphones its properly working in them so please give me a solution 
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5 Comments
Dilli
Expert Level 5
Galaxy Note
If your phone is in warranty get your charger replaced by visiting SC. Try charging in different outlet in pleasant environment.
jay9919
Active Level 1
Galaxy Note
but charger is working completely
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Dilli
Expert Level 5
Galaxy Note
Do one thing blow hard into charging port to remove dust. Then shut off your phone and restart. Also go to device care to battery settings and ensure charging is set to fast charging. Then check by connecting your charger. Mark as solution if it works by clicking 3 dots.
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jay9919
Active Level 1
Galaxy Note
I have tried another charger with same watt but same issue
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cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


Samsung customer’s safety is on top priority that is why this concept is introduced with logic that whenever handset temp. or ambient air temperature goes up to certain set limit, then device automatically restrict fast charging or even some time stops charging. But post device temperature reaches to normal after cooling down the set, then automatically set starts charging normally.


Note:- Kindly turn off the handset for 5 minutes to cool down and recheck.


If the issue still persist kindly visit your nearby service center for the physical inspection of your device. You can search for the nearby service center from given link:-
https://www.samsung.com/in/support/service-center/


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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