Thank you for reaching out to the Samsung community! We would like to inform you that kindly follow the below mentioned steps to resolve your concern: - Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences. - Go to Settings > Lock screen and security > Remove face data. Then again register your face and turn ON the Faster Recognition feature. • Consider the following when using face recognition: – Consider the conditions when registering, such as wearing glasses, hats, masks, beards, or heavy makeup. – Ensure that you are in a well-lit area and that the camera lens is clean when registering. – Ensure your image is not blurry for better match results.
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
