Thank you for reaching out to the Samsung community! We would like to inform you kindly follow the steps below to resolve your concern:-
- Kindly go to Samsung members app>>diagnostics>>hardware test>>sensor. - If the IRIS sensor status is normal, kindly check the device in safe mode. - If still issue persists, please do reset your device on factory mode after taking the data backup Via Smart switch.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
