Original topic:

camera problem

(Topic created on: 06-18-2020 10:55 AM)
246 Views
DrAlpha
Active Level 1
Options
Galaxy Note
Why photo appears like this? 
Ps: No phone cover or finger near lens, Lens clean
image


4 Comments
sapmarvins
Active Level 7
Galaxy Note
Did you install or update your phone? If no, reset your camera settings to default.
DrAlpha
Active Level 1
Galaxy Note
ok.. thank you
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MohammedSijah
Expert Level 1
Galaxy Note
Check whether your software and apps are up to date. Also check whether the problem exists in 'safe mode'.
Then goto to Samsung members home page and click on Get help>interactive checks>camera and follow the commands to check for any hardware issues.

If you find issues there also, send an error report. For this,
press the Blue highlight button (+)from the Samsung members HOME. Click on 'send feedback' and then on 'ERROR REPORT'.
Describe your problem in detail. Attaching a screen record or screen shot is best.
> Do not close Samsung members app till the log files are uploaded completely(anyway you can minimise the app).Make sure you have good internet connection.
They may reply after some days.
Thank you.
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Samsung_specialist
Community Manager
Options
Galaxy Note

Hey there,

Please visit the nearest service center for the phone to be checked by our team.

https://www.samsung.com/ae/support/service-center/

Thank you

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