hello my name is Gaurav from D Chel Oil & Gasi am using samsung galaxy note 8 since 2 year but, now i am facing some issues with phone whenever i use my device more than 15 minutes continuesly it will switch off autometically i dont know what should i do, please help me solve this problem.
Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue. Kindly use a genuine Samsung charger.
Note: We always recommend using a genuine Samsung charger for charging your device. There are two methods to disable the auto-restart function Method 1
Please follow the below steps: Step1: Navigate to the app's screen and tap on Settings. Step2: Tap on General management. Step3: Tap on Reset. Step4: Disable Auto restart (if enabled). Step5: Auto-restart disabled.
Please follow the below steps: Step1: Go to "Settings" Step2: Tap on "Battery and device care" Step3: Tap on Three dots Step4: Tap on "Automation" Step5: Disable "Auto-restart at set times" if enabled
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Error report).
Thank you for writing to Samsung. Warm regard, Samsung customer support
We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurring.
