Original topic:

Youtube HDR not playing in portrait mode after Android 12 update(Note 10+)

(Topic created on: 01-13-2022 09:02 AM)
336 Views
S_Kumar73
Expert Level 5
Options
Galaxy Note
Youtube HDR not playing in portrait mode after Android 12 update(Note 10+). It works only in landscape mode. It was working fine in Android 11.
7 Comments
Galaxy Note
Try clearing the cache and data
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S_Kumar73
Expert Level 5
Galaxy Note
I already tried all possible ways before even posting this msg
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Galaxy Note
Clear the cache partition in recovery mode
And then uninstall YouTube updates
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S_Kumar73
Expert Level 5
Galaxy Note
Hope u read my earlier post. I never posted an issue without testing all the possible ways.
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Galaxy Note
Okay then maybe a bug
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cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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S_Kumar73
Expert Level 5
Galaxy Note
I did both the option you provided.
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