Original topic:

Why does photo auto rotate after snapping

(Topic created on: 01-20-2023 03:37 PM)
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Absent-minded
Active Level 2
Options
Galaxy Note
After upgrade to OS-13 and UI-5.0 in Note 10 lite, the camera features has changed. When a photo is snapping using back camera lenses by default camera app it turns rotation the snapped- photo automatically and save it as well.
Not changed as mirror image..... if I capture 👍then it rotate to 👎(Whole orientation is changed like 90°). Upside position is saved to downside.

Please fix the bug or help to solve the problem.
Thanking you,
13 Comments
VijjuBhai1276
Active Level 3
Galaxy Note
Same here. It is really annoying as hell.
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cs_member8
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Members_26X4s4o
Beginner Level 2
Galaxy Note

I have the exact same problem after OS update recently. Would nice if things were tested properly before throwing it out the door and relying on users to test.  

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inbox6090
Active Level 1
Galaxy Note
Same my phone is smasung a55 problem
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