WhatsApp icon under contacts

[billy1982]

The what's app option under contacts is not showing, unable to send WhatsApp messages directly from contacts .had thatboption in my prev Huawei where under contacts had option to send SMS and WhatsApp message

[Samsung_specialist]

Hello, 

Can you please try this solution: go to Contacts settings > Manage Contacts > Sync Accounts and in there make sure that WhatsApp is there and switched on

[julaka2001]

Hi there I did this. I am still unable to get the icon underneath my contacts. This is for the model s20 fe

[Houseofsplendid]

I am experiencing the same problem.  I wish someone can help me too

[Samsung_specialist]

Please bring your device to a Samsung Service Center to have it checked my a technician and help resolve the issue. 

[Muraru]

There is no such option on my galaxy note 10 plus. Please let me know how to fix this.

[Skye86]

Hi. I too am facing the same issue. In my case, I ported from a Samsung galaxy s9 plus to a Samsung galaxy note 20 ultra. I really miss the old contacts look where all the social media apps were linked under one place. Is there any way to get it back?

[Samsung_specialist]

Hi,

Please note that the issue caused in Dual Whats App as recently Whats App upgraded its version and it changed the file path where all media files are to be saved.

Due to this change, Dual Messenger did not sync media saved at new path and so this is causing problem. Dual IM media sync logic is modified as per the new file path used by Whats App.

Please backup your files before device MR update (Whats App`backup : Whats App settings -> chats -> chat backup -> Google drive).

[Sds bahamas]

I don't understand this.  Suddenly my main CONTACT list fails to include WhatsApp information.

How do I fix?

[Samsung_specialist]

Greetings from Samsung!

Kindly try to send us Error report.

- The device logs you will send it via Samsung Members App> the technicians will diagnose these logs to determine the cause > they will respond to you with the solution and if you need to go to service center for physical diagnosis.

- To send the device logs, please follow the below:

Press and hold Samsung members Icon > Then tap on Error reports > Select category of your report > Make sure that "Send Log Data" is selected to help resolve your inquire > Describe your problem in details > Change the frequency to whatever you prefer > Then send it.

For more information regarding, you are welcome to visit our website and watch tutorial sending logs by following the link below:

https://www.samsung.com/ae/support/mobile-devices/how-to-send-error-report-in-your-galaxy-device/