I have samsung galaxy note 10 plus 5G (Korean version). I am using it in India with Airtel simcard. VoLTE used to work fine on my phone but since i did a factory reset voLTE is not working. voLTE option is only not appearing. I inserted jio sim and voLTE is working fine. I also inserted my Airtel sim in another phone and voLTE is working on my sim in another phone. Airtel customer care also said that voLTE is activated for my sim. Can anybody help with this issue what else can be done?
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Note. please attach the error log file within 15 minutes of the error occurring.
