Original topic:

VIDEO EDITING TOOL

(Topic created on: 01-23-2022 11:09 AM)
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ankushaggarwal
Active Level 4
Options
Galaxy Note
After the update of Samsung Galaxy Note 10 Plus to Android 12, one bug is observed that, whenever i edit a video with applying a song, the video get muted (song removed) while uploading (whatsapp status) or sharing video to anybody.
5 Comments
Anonymous
Not applicable
Galaxy Note
Check this thing Screenshot_20220123-111050_WhatsApp_137334_1642916451.jpg
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Galaxy Note
Not working , after upload it automatically song got removed.
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uk1995
Active Level 8
Galaxy Note
did you face any other problems 🤔
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Galaxy Note
No
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cs-member13
Expert Level 4
Galaxy Note

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

However, we would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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