There are two issues that occurs randomly.
I have even replaced my sim with a new sim card. I have checked with other Vodafone sim cards in my family. No one faces this issue and I have tested this at same location that is my residence. The issues happens to occur only in note 9. For both the mentioned issues, I need to toggle airplane mode to get back proper calls and mobile data connectivity. And this happens at any location and is not specific to particular location.
1) Even if there is network, I can't receive calls. I have tested this many times.
2) Even if there is full network, I can see E symbol over the network i.e. there is only 2g data speeds. To get back 4g, I need to toggle airplane mode.
The above issue does not occur to other Vodafone users in my family. It happens only with note 9.
We apologize for the issue facing in the device. Let me recommend some steps to further isolate and determine what you are experiencing. Please be aware that device speeds may vary based on multiple outside factors. We would like to suggest you kindly follow the below mentioned steps to overcome the Issue:-
1) Ensure that network frequency of your device should be selected on Auto-mode.
Menu>Settings> Connections>More Networks> Mobile Networks> Network Mode> Select Auto mode (GSM/WCDMA/LTE).
2) Search for the Network Manually by the steps as mentioned:
3) You may check by exchanging the SIM in SIM slots.
4) Insert different SIM card in your mobile and check if the issue is resolved or not.
If still issue persists then we would suggest you to once contact with your service provider.
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
