Original topic:

Unable to receive Messages until I restart or by turning ON/OFF Airplane Mode

(Topic created on: 10-01-2020 05:33 PM)
687 Views
viemanu
Active Level 1
Options
Galaxy Note

I am not receiving Messages on my Note 20 ultra since day 1 until I restart or by turning ON/OFF Airplane Mode, already contacted the Samsung support and followed all the troubleshooting steps but no luck, any one faced the same/similar issue? 

10 Comments
Samsung_Support3
Moderator
Moderator
Options
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Clear the messaging app's data:-
Settings>Apps>Select and tap on Messages>Storage>Clear data>OK>Message app data cleared

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes