Is fingerprint scanner working without screen guard? Btw if you are using Note Series that have ultrasonic fingerprint scanner. And for those handsets you have to use those screen guards which supports Ultrasonic Fingerprint.
We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:
* To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
