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09-13-2020 08:51 PM (Last edited 09-15-2020 09:16 AM ) in
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09-14-2020 02:42 PM in
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09-23-2020 04:12 PM in
Galaxy NoteYou said there was a problem after the September patch.
Are you talking about One UI 2.5 FOTA or Samsung keyboard update?
Can you give me your software information such as build number?
(setting > about phone > Software information)
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09-23-2020 04:16 PM (Last edited 09-23-2020 04:19 PM ) in
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09-24-2020 09:46 PM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
We apologize for the inconvenience first.
In order to find out exact cause of problem, Please follow the procedure as below.
Log in Samsun Members app > Click “+button” at the bottom right > Click “Send feedback”> Click "Error reports" > Add detail of symptom and attach the system log data (click checkbox)
- When you abstract the log file, please check of pop up message:- log file delivered
Please understand that it take a while for analysis and providing answer.
Sorry for your inconvenience again.
Thank you for writing to Samsung.
Warm regards,
Samsung Customer Support
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