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Original topic:

Software Update

(Topic created on: 08-17-2021 10:40 PM)
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mudharabhuru
Beginner Level 2
Options
Galaxy Note
I can't see the option for software update on my Note 9. I want to upgrade to Android 10
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3 Comments
___Herold
Active Level 1
Galaxy Note
From the Home screen, tap the Menu Key > Settings > About phone > Software updates > Check for Updates
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mudharabhuru
Beginner Level 2
Galaxy Note
There's no the Software updates option after clicking About phone
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Tsogo_sam05
Moderator
Moderator
Options
Galaxy Note

Hi, mudharabhuru, apologies for the inconvenience caused, kindly note that your device may need to be booked in for a Software reload. It seems like the current software loaded on your device is malfunctioning. Please go to the below link to locate the closest Authorized Service Center to you.

https://www.samsung.com/za/support/service-centre/

You can also update and backup using Smart switch and then factory reset your device. Herewith Smart switch link:

https://www.samsung.com/za/support/smart-switch/

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