Original topic:

Secure Folder unable to move - Note 20 Ultra

(Topic created on: 01-29-2022 11:21 AM)
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syed1257
Active Level 1
Options
Galaxy Note
After recent update, im unable to move files to Secure folder both from gallery options and Manually.. Please help.
6 Comments
Galaxy Note
Wait for next security update
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sai_prakash
Beginner Level 2
Galaxy Note
Same problem with galaxy A-52
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PremXV
Active Level 1
Galaxy Note
First select the file and move it to another folder and then move it to secure folder... This step always works for me
syed1257
Active Level 1
Galaxy Note
Thanks man.. This workaround works..
PremXV
Active Level 1
Galaxy Note
Most welcome 😊
cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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