S pen issue

[MDKaif230]

Plz reply to my post on twitter who are facing issue with their note 10 plus S Pen..

Link- https://twitter.com/MdKaif67451615/status/1414248710146461702?s=19

Please support.. 

[dj9494]

Share an error report in the get help section 🙏

[MDKaif230]

Already did it.

[nisarg3010]

I am facing same issue

[Sivarajan]

Almost all of the note 10 plus users face this issue... No patch file or no permanent solution for this. Tried everything resetting it, cleared cache during boot, safe mode, and even sent a bug report... No use at all

[MDKaif230]

Then plz rply me on twitter

[Sivarajan]

Done... Posted the same

[MDKaif230]

Other people, kindly post the issue using the twitter link..

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for your inconvenience. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[subikar]

Is this a way how you handle such complaints? Instead of proactively fixing the problems, you ask customers to register problem with 15 minutes deadline? Please be proactive to find solutions.