Original topic:

S pen issue in note 10+ after June security update

(Topic created on: 07-04-2021 06:13 PM)
962 Views
MDKaif230
Active Level 7
Options
Galaxy Note
After June security patch 2021, s pen is not connecting in my note 10+ and thus air command is not working at all.. 
Tried contacting customer care several times, but no positive response. 
I even reported feedback through Samsung member app, but no response from Samsung side.. 
If anyone is facing the same issue, then we should do something otherwise we will have to purchase the replacement s pen which we don't want, because it is samsung's fault.. 

I tried all troubleshooting steps, but none of them are working.. 

16 Comments
MDKaif230
Active Level 7
Galaxy Note
I reported it too.. Hope samsung will fix it in the very next update
0 Likes
cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes
MDKaif230
Active Level 7
Galaxy Note
I had done it already.. But no positive response.. Its Better for you to work on update than to copy paste same response on every thread
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MDKaif230
Active Level 7
Galaxy Note
See this response.. Screenshot_20210707-140550_Samsung Members.jpg
0 Likes
Kunalrokx
Active Level 1
Galaxy Note
Yes same issue i am also facing
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MDKaif230
Active Level 7
Galaxy Note
It is not going to fix..
0 Likes
Kunalrokx
Active Level 1
Galaxy Note
I think everyone of us has to unite and file a case in consumer court then they have to listen
0 Likes