Note8 Charging Very Slowly.

[Ani24T]

Since past 2 weeks, my Note8 is charging very slowly. As you can see in the screenshot attached that estimated time required is 5 hr 54 mins to charge from 28% which is really very large time. It first shows normal time that is 1 hr 30 mins and then time slowly got increased to 5 hr 54 mins. And if I turn off the switch to the charger and turn it back on, I sometimes get the original time and the phone charges with normal speed to 100%. I have fast charging turned off. I have factory reseted my phone once and still the problem is persisting. Please help me with this issue. Thank you.

[Ani24T]

I did what you said. However after pressing "Quick start" the warning pops up. I pressed ok and it brought me back to my AOD screen with battery still 100%.

[kaustubh10]

you are using wireless charger I guess

[Ani24T]

No.. I am using wired charger and cable provided with my phone.

[pratikswain]

how to using this code I am using my battery drain to 39 t9 2 percent

[admin_]

Thanks for being with Samsung and for sharing your concern. We would like to inform you that handset is enriched with most powerful features. Performance of battery depends on various factors; any third party application, software glitches may cause trouble. Kindly follow below mentioned steps to overcome the issue.

- Go to the device settings > device maintenance > battery > advance > connect as fast charger.
- We recommend you to charge your handset with original wall charger that came with your handset sales pack.
- Kindly clean the charging point of your charger with a dry and soft cotton cloth to remove unwanted accumulation of dust/waste material.
- You can also check the charging process while device is in switched off mode.
- We also suggest you to charge your handset with alternate Samsung Approved charger to exclude the possibility that current charger is not the root cause of failure.
After doing the above procedure, kindly restart your device and check the performance.

If still issue persists, we request you to operate the device in ‘Safe mode’ as steps mentioned below:
* You need to restart your handset by pressing power key.
* When Samsung logo appears on device’s screen, long press volume down key and keep on pressing it for a few seconds.
* You will see a safe mode label at bottom left side of your handset that implies that safe mode is enabled in the device.
* To exit safe mode, kindly restart your device.
* Note: In safe mode, 3rd party application will be bypassed and handset will work with default applications only. From that, it becomes clear whether it is an issue of the handset or the problem is due to any 3rd party application.

* In case you are facing the same issue, even after following the above mentioned instructions, then please take back-up of important data which is saved in your phone internal memory then perform “Reset”.
* We recommend you to take back up in your PC. Kindly install Smart Switch software in your PC from the below link:
http://www.samsung.com/in/support/smartswitch/
Open software >back up>back up all> select data according to you.
Reset setting: - Settings >General management > reset >Factory Data Reset.

In case, the issue still persists in your device, we request you to share device log files using error report option via Samsung member application i.e. Samsung member app> feedback>question /error > attach log file.
Note: For better assistance, please send device log files within 15 minutes of issue occurrence along with the exact issue details

If you continue to face the same issue even after performing the above steps, we request you to visit the nearest authorized service center of Samsung for physical inspection of the handset. We will put in every effort to resolve your case as soon as possible.
The address details of Samsung Service Centers are also available at our website. Please click on the link mentioned below to get more information: http://www.samsung.com/in/support/location/supportServiceLocation.do?page=SERVICE.LOCATION
Note - Purchase bill / invoice is mandatory for accessing in-warranty services. We would request you to carry your invoice, 1 photo copy of invoice and all accessories of your handset while visiting service center.

Be sure to hit ♡ when you find an answer that works for you.

[Ani24T]

I have factory resetted my phone already and the problem persisted even when no 3rd party apps were installed. So I don't think any app is causing the issue. However, I will send you people the log. I hope you people will resolve the issue. Thank you.

[Mittag80]

I have the exact same issue. I toggle the fast charge slider to get the charging time lower. else it typically shows non fast charge. I am using the Samsung charger from the box.