Original topic:

Note20 camera single shot mode issue

(Topic created on: 12-25-2020 11:04 AM)
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Arulvivek
Active Level 8
Options
Galaxy Note

image

It's taking both front and rear videos together since last couple of months I am very much worried, I thought coming update will fix but few updates crossed but no change at all very worst Samsung service even I have shared log error but no solution I am not happy with Samsung 
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6 Comments
Sanskar
Expert Level 2
Galaxy Note
what is the issue here
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Arulvivek
Active Level 8
Galaxy Note
Both front and rear videos are coming together see the picture
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Sanskar
Expert Level 2
Galaxy Note
Sir that is a feature which has been added. it is not a issue.
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Arulvivek
Active Level 8
Galaxy Note
could you please elaborate it?
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cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. We would request you to kindly send us the screenshot, video and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:-
Samsung member application > Click on get help > Send feedback > Error report, so that we can help you out with this.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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Arulvivek
Active Level 8
Galaxy Note
Just I had tried with reset camera settings and the issue is fixed now thanks for the support
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