Note20 Ultra- Gallery crashing after UI4.0 update

[Akku1490]

My gallary was working perfectly fine before i did the UI 4.0 update. Now my gallery keeps on crashing, i even did a factory reset ( which was a real pain) and still the issue is there.

However, what i have seen is that gallery crashes when i access particular pictures, mostly the once which i have imported from other device (if i don't access these pictures, everything works fine).

Any help around this will be a big help. Thanks

[rush20]

Backup those images(sd card,etc.)then delete it from gallery and then restore them.

[Akku1490]

So i copied these pics on my PC and deleted from mobile.
Now i just copied them back and the issue re-appears.

[rush20]

Clear cache of gallery

[rush20]

And can u see those images properly in Google photos?

[Akku1490]

I cleared the cache but the issue is same.
Yes there is no issues on google photos

[rush20]

Wait for the next update
Use Google photos till then

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support