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Original topic:

Note20 Camera Effect Color Point - not working properly after Software Update

(Topic created on: 09-09-2021 05:56 AM)
clmendoza
Active Level 1
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Galaxy Note
Note20 Ultra 5G Camera Effect Color Point - not working properly after Software Update.  

Any info where to address this issue. Thanks
7 Comments
MohammedSijah
Expert Level 1
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Galaxy Note
Hi, Clear cache and data of camera app.
(Press and hold camera app > i-more info > Storage >Clear Cache > Clear Data.)
You are also recommended to clear your cache partition after every updates.
(Simply connect your device to the computer via data cable (or just insert a c-ported headset) > Switch off your device >Press and hold, power button + volume-up button for 4-5 seconds till the phone turn on and boot into the recovery mode.
Use volume keys to navigate to 'wipe cache partition.' Use power key to select and confirm. Then reboot your device. This will not effect any personal data or settings.)
Thank you.
clmendoza
Active Level 1
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Galaxy Note
Hello mohammed,

Tried the below still didnt work.

Hi, Clear cache and data of camera app.
(Press and hold camera app > i-more info > Storage >Clear Cache > Clear Data.)
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MohammedSijah
Expert Level 1
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Galaxy Note
You can try the next one too.
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Samsung_specialist
Community Manager
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Galaxy Note

Hi,

Please bring your device to a Samsung Service Center to have it checked out my a technician and help resolve the issue. 

Find the nearest service center near you online, or on Samsung.com, or by calling the call center or passing by one of the Samsung brand stores. 

clmendoza
Active Level 1
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Galaxy Note
Will do that.

Thanks👍😊
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Galaxy Note
I have faced the same issue twice. I believe it will be sorted with the next update. Meantime, if you are trying to change background effect after capturing a shot and if it doesn't change, simply press back button and change the background effect again and it will work.
clmendoza
Active Level 1
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Galaxy Note
Hi Mittu,

Yes it works, but it takes time to edit unlike before you can edit it on the spot without the need to exit and reopen again the editor. 😁

Inshalla they can fix it soon.

Thank you though for the post. 😊