Note 9 Volte not working after OneUI 2.5 Upgrade on Vi Network [India].

[Samarjit]

Note 9 Volte not working after OneUI 2.5 Upgrade on Vi Network. It was working fine till today morning before upgrade but after the upgrade, I don't have volte now and network is switcing to 2g while calling. My other phone is connected to Vi network also and Volte is working there.

I've tried resetting the vi sim network to factory setting but no luck. Anyone facing this problem and any solution to this ? It's urgent for me.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve "network" issue please follow below given steps:

1. Check device in Safe Mode:-Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
To exit safe mode:-Restart your device.
2. Reset the device and before resetting the device make sure to create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
>> Settings>General Management>Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Sabbir-Rahman33]

Does my phones images videos will wrapped? I mean images & videos will be deleted by this safe mode or only app will be deleted?