Active Level 1
Hello guys,
After the recent Oneui 2.1 software update iam facing some loudspeaker issue during phone calls and whatsapp calls as well. During calls (phone and whatsapp) suddenly the loudspeaker will get activated but the speaker sign will be white only (disabled). I have to switch on the speaker (green icon) then switch it off to make it normal. This is happening after the recent oneui 2.1 update. Anyone else facing such issues, please let me know if this can be fixed. I read online that this issue was long present in Note9 but i never faced it until now, post oneui 2.1 update.
Please help. 
Thanks
6 Comments
Expert Level 5
go to settings then under apps look for phone app. clear the app cache and restart and try again
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There are 2 phone apps showing up in my list. Which one to clear?
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Active Level 1
There are 3 phone apps... Whose cache i should clear? Please reply
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Expert Level 5
clear cache of all. I don't know why you have 3 phone apps, should be only one.
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Check app cache:-
Clear cache memory of a particular application : Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Which app's cache i should clear?
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