Note 9 Iris Scanner Slow

[mandeeprawat]

I have been a Note 8 user and since the day I have bought the Note 9, I feel that the iris scanning or the intelligent scan on Note 9 is significantly slower than the Note 8. Note 8 did not have the intelligent scanning but the iris scanner performance is good and the note 9 does not match up to it. Gave the Note 9 to samsung but they returned it by saying that the phone has no issues. This really is getting irritating as I use both the devices daily.

[Jackie1982]

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[SAM2019]

Right the note 9 iris scanner is slow, the s8 scanner is very fast compare to this.

[mandeeprawat]

what have you done about it?

[SAM2019]

nothing have to go service centre for check. and notice one thing while listening or watching videos after 7-15 mins bottom speaker decreased sound and top speaker volume increases automatically.

[mandeeprawat]

yeah.. noticed that..

[mandeeprawat]

there is also a slight bend in the top left of the screen (not the edges, but the main screen). when we use the phone just as a plain mirror.. the reflection of things on the top left corner gets disturbed.. for eg. if there is a straight line that we are watching on the phone as a reflection.. the top left corner shows curves in that line.

[pankajur]

https://youtu.be/aSuj0FXUgHI

[admin_]

We do apologize for the inconvenience caused. The relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.

For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/