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05-10-2020 02:37 AM in
Galaxy NoteMy Galaxy Note 9, its 22 months old, never dropped, no issues till the 7th of may 2020,it worked perfectly fine till such time I unlocked i. the phone started to hang and flicker and then the screen became grainy with a greenish/yellow tint on it and suddenly I couldn’t use the phone at all after all my efforts. weirdly I tried to use it in the dark and it works for a few seconds and then display goes grainy again and cannot be used because I can’t see a thing. I tried to keep the phone inverted and use it and it worked for a few seconds, with much difficulty I managed to do soft reset,cleared the cache partition and did a hard reset too but,nothing seems to work for me. I believe the phone is “kaput” and can’t be used,feel the software update has messed up the display. the phone is out of warranty and the screen will cost as much as a flagship from the Chinese brand I just hoped my note 9 would last till the end of the year so I could get the next note, but I don’t think I’ll be buying another Samsung product again.
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05-12-2020 10:13 PM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
Kindly follow the below mentioned step to improve the performance of the device:
1. Press the power and volume down key simultaneously for few seconds.
2. We request you to follow the standard charging procedure .i.e. Charge your device battery for 10 minutes.
Note: Charge your device with another Samsung genuine charger
If still issue persists, we would request you to please visit the nearest service center for physical inspection of the device. Post physical inspection service center will be able to confirm the same.
To locate the nearest service center please click on the below mentioned link: https://www.samsung.com/in/support/service-center/
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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05-10-2020 07:44 AM in
Galaxy Note- Mark as New
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05-10-2020 08:11 AM in
Galaxy Note- Mark as New
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05-10-2020 09:20 AM in
Galaxy Note- Mark as New
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05-10-2020 10:09 AM in
Galaxy Note- Mark as New
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05-10-2020 12:23 PM in
Galaxy NoteHow to file a petition.. Pls update.
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05-10-2020 02:04 PM in
Galaxy Note- Mark as New
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01-19-2021 04:21 PM in
Galaxy NoteCorrect, I have same issue on the same model. Seriously How Samsung is not responsible. Samsung should fix the issue. We are not one time customer , we have being using samsung since long.
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07-17-2020 11:07 AM in
Galaxy NoteYes we should file a group petition to bring samsung's attention to this issue..
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05-10-2020 04:57 PM in
Galaxy Note