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08-30-2020 02:47 PM (Last edited 08-30-2020 02:51 PM ) in
Galaxy Note1. Uninstall the Samsung shop app and reinstall it
2. Insert the Sim in 1 slot and leave slot 2 blank.
3. try restarting the phone.
if all the above options did not work then raise to samsung over call or chat with bot to get further resolution...