Note 10

[MapoM]

My note 10 keeps on freezing after the latest software update any idea of what can I do or at worst undo the software update.

[Maps_sam07 · Accepted solution]

Hi  MapoM 

Please try the following solutions, if the issue still persists you ,may take the device to the service center for a software reload. 

1. Please go to Settings>>Apps>> Tap on the 3 dots on the top right corner>>Show System Apps>> Software Update>> Storage>> Clear Cache.

2. 

Then please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

To locate a service center near you, please visit the link below:  https://www.samsung.com/za/support/service-centre/

[Anonymous]

so does mine... had to hard reset twice now

[Maps_sam07]

Hi  HeinrichGreyling

Please try the following solutions, if the issue still persists you ,may take the device to the service center for a software reload. 

1. Please go to Settings>>Apps>> Tap on the 3 dots on the top right corner>>Show System Apps>> Software Update>> Storage>> Clear Cache.

2. Then please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

To locate a service center near you, please visit the link below:  https://www.samsung.com/za/support/service-centre/

[Anonymous]

Please can someone help