Original topic:

Note 10 Spen disconnecting issues

(Topic created on: 05-28-2021 05:47 PM)
287 Views
MLD
Active Level 3
Options
Galaxy Note
Since 10 days i am facing trouble with my Spen.  It keeps on disconnecting and never gets charged.

I think this started after the April month security update. Despite Air actions everything works fine..

Is there a fix ? Doea someone faces the same issues ...
7 Comments
DeepakAsir
Active Level 5
Galaxy Note
Did u update may update still the issue continue
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MLD
Active Level 3
Galaxy Note
Yes , done the may update yesterday still the issue persist.
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Shaurya7
Active Level 6
Galaxy Note
Try this-
1. Insert spen I device.
2. Goto settings and open advanced features.
3. Open S pen.
4. Open air actions.
5. Click on the 3 dots.
6. Select reset spen.
Mark this as solution if it's helpful.
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MLD
Active Level 3
Galaxy Note
Yeah done all the steps above, even did factory reset...

Might be a hardware issue
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Shaurya7
Active Level 6
Galaxy Note
Yes, your spen is damaged then, try with other.
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MLD
Active Level 3
Galaxy Note
https://www.sammobile.com/news/galaxy-note-10-plus-s-pen-disconnection-issue/amp/

Gone through this blog just now. Multiple Note 10 users also facing similar issues.. Might be a bug...
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cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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