Original topic:

Note 10+ Screen choosing wrong size after android 12 update

(Topic created on: 01-28-2022 10:25 AM)
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JoeNote10
Beginner Level 2
Options
Galaxy Note
My note10+ screen size changes by itself and chooses either very large size or very small size after phone is in idle for few minutes. After the screen size has changed, the icons become unusable to touch as the visuals don't match the screen location of the icons. Will be unable to restart the phone as I can't draw the pattern lock. The only way to get out of the situation is to restart the phone using Bixby voice assistant. Pathetic situation after buying such an expensive phone. Request for support and help from Samsung.
4 Comments
Galaxy Note
Did you enable accessibility setting ?
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JoeNote10
Beginner Level 2
Galaxy Note
No
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JoeNote10
Beginner Level 2
Galaxy Note
Also the spen keeps throwing up error message that it is disconnected in the notification tray. Each time we try to reconnect by clicking on it, it takes 2 to 3 minutes to reconnect. This is time consuming and annoying...Is there anyway to go back to using Android 11 till this Android 12 is stable?
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cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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