Original topic:

Note 10 + Exynos getting unbearably hot

(Topic created on: 09-19-2020 12:20 PM)
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DeepRay
Active Level 5
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Galaxy Note
Hello all,

I just love samsung even though it makes an absolutely over priced and a **bleep** phone at the same time. I would have loved it even more had it created a phone which would not get so so hot that i had to put it on airplane mode. All i was doing was stream music using YouTube music on a Bluetooth device using a 4G connection. With screen off. I could feel the heat even through the cover and the batter drained from 95 percent to 77 in just over an hour. Why samsung can you not put decent cpus. No one is asking for the fastest cpu. Just a one that does all the work without being so 🔥.  I might switch to iPhone now, after having had put up with S5, S6 edge, S8 and now Note 10+ i will leave samsung. What are your thoughts?  Any tips for me ?
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cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please be assured and to resolve "Overheating" issue please follow the below given step:-


> Close background running apps and uninstall the unnecessary apps.


For more details follow the instructions provided in the link given below:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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