Netflix black screen issue in Samsung device

[knightmi10]

how to resolve black screen issue while playing movie in netflix.

[Samsung_costumer_srv]

Hello sir,
Thank you for contacting us ,
Certainly, I understand your issue. and I will do my level best to assist you.
Solution----
Restart your device
1.Unplug your device from power.
2.Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
3.Plug your device back in.
4. Turn your device on and try Netflix again.
Thank you

[knightmi10]

do you have screen shot of the same as provided solutions is bit confusing